Contact Centre

drias International is passionate about providing excellent customer service. We employ a skills-based call routing system to manage resources and allocate customer calls. Our proprietary work-flow staffing matrix allows for 40% volatility with zero impact on service standards. drias International utilizes the following to exceed partner expectations:

• Real-time call monitoring
• On-screen access to client data
• Online product and business rules reference library
• Immediate assistance from a supervisor, if necessary, through an 'agent assist' system
• 100% call recording
• Formal quality monitoring and audit program
• Industry-leading retention and reactivation programs
• Comprehensive training and assessment programs
• Multi-lingual call centre representatives